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How to cancel, 
moving or 
changing
your appointment

Patients are responsible for their own appointments bookings, cancellations and changes 
online via cliniko

who

Patients are responsible for their own appointments bookings, cancellations and changes.  

how

Go to your Appointment Confirmation email  
(not the Appointment Reminder email) 
and click on the underlined cancel appointment circled in red. 
See image below:
Cancel, move or change appointment

why

To ensure your appointment is uninterrupted, Function & Form utilize a comprehensive Online Booking Service.  Being unable to guarantee a 24/7, immediate and timely response, and to remain consistent, we not except emails and phone calls in regards to bookings.

when

24 hour notice is required to cancel or move an appointment. After this period, no changes can be made to the booking,  and you will incur a "cancellation fee" equivalent to the cost of the booked appointment.

where

This information is indicated in 3 places: 
1. at the top of the initial Booking page
2. at the bottom of the final Booking page, and is accepted with a check box.
3. in the Confirmation Email sent with every appointment .
How to book
How to add your details
Cancel, move or change appointment

credit

If you have cancelled with more than 24 hours notice any prepaid fees will be held in credit for a period of 3 months.

don't worry!!

Function & Form acknowledges that life happens and once every 6 months we do not charge the cancellation fee for a last minute cancellation.  
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