How to cancel, moving or changing your appointment
Patients are responsible for their own appointments bookings, cancellations and changes
online via cliniko
Patients are responsible for their own appointments bookings, cancellations and changes.
Go to your Appointment Confirmation email (not the Appointment Reminder email) and click on the underlined cancel appointment circled in red. See image below:
To ensure your appointment is uninterrupted, Function & Form utilize a comprehensive Online Booking Service. Being unable to guarantee a 24/7, immediate and timely response, and to remain consistent, we not except emails and phone calls in regards to bookings.
24 hour notice is required to cancel or move an appointment. After this period, no changes can be made to the booking, and you will incur a "cancellation fee" equivalent to the cost of the booked appointment.
This information is indicated in 3 places:
1. at the top of the initial Booking page
2. at the bottom of the final Booking page, and is accepted with a check box.
3. in the Confirmation Email sent with every appointment .
If you have cancelled with more than 24 hours notice any prepaid fees will be held in credit for a period of 3 months.
Function & Form acknowledges that life happens and once every 6 months we do not charge the cancellation fee for a last minute cancellation.