How to cancel, move, reschedule or change your appointment
Patients are responsible for their own appointments bookings, including cancellations, rescheduling / appointment changes online via cliniko
who
Patients are responsible for their own appointments bookings, cancellations, reschedling and changes. At this time, Function and Form do not offer a booking service.
how
Go to your Appointment Confirmation email (not the Appointment Reminder email) and click on the underlined cancel appointment circled in red. See image below:
why
To ensure your appointment is uninterrupted, Function & Form utilize a comprehensive Online Booking Service. Being unable to guarantee a 24/7, immediate and timely response, and to remain consistent, we not except emails and phone calls in regards to bookings. In order to be fair and consistent, we do not make any exceptions.
when
24 hour notice is required to cancel, reschedule or move an appointment. After this period, no changes can be made to the booking, and you will incur a "cancellation fee" equivalent to the cost of the booked appointment.
where
This information is indicated in 3 places: 1. Top of the Initial Booking page 2. Bottom of the final Booking page, and is accepted with a check box. 3. The Confirmation Email sent with every appointment .
credit
If you have cancelled with more than 24 hours notice any prepaid fees will be held in credit for a period of 3 months.
